Easyjet passenger forced to pay €57 despite hand luggage meeting airline size rules
A passenger has publicly accused easyJet of unfair baggage charges at Tenerife, claiming she was forced to pay €57.10 for hand luggage that she insists fully complied with the airline’s size restrictions.
The incident, which has since gone viral on social media, allegedly took place during boarding on a flight operated by easyJet and easyJet Holidays. The passenger, posting under the username @amaaanda17_, says a member of airline staff demanded payment for her cabin bag even though it matched the official dimensions set out by the airline.
According to her account, the staff member argued that the bag was invalid because it only fitted into the baggage sizer “with force”. The passenger disputes this interpretation, describing it as arbitrary, and says she was prevented from placing the bag back into the measuring frame to demonstrate that it did in fact fit.
She claims she was given a blunt ultimatum: pay the charge or be left behind. “She literally told me I either paid or didn’t fly,” the passenger said.
The passenger also alleges she was denied the opportunity to file a complaint at the airport. She says staff told her boarding had closed at 8:30 am, even though boarding reportedly continued until nearly 9:30 am, with other passengers still being allowed onto the aircraft.
Faced with the risk of missing her flight, she paid the €57.10 fee. She stresses that at no point was her bag weighed, nor was excess weight mentioned, only the alleged size issue.
Once at her destination, the passenger says her frustration deepened after easyJet staff at the airport, as well as cabin crew on the flight, allegedly confirmed that her bag did comply with the airline’s permitted dimensions. This, she says, reinforced her feeling that the charge was unjustified.
Following the widespread sharing of the video and images of the luggage in question, easyJet issued a public response on social media. The airline stated that “in most cases” charges at the airport are applied because bags exceed size or weight limits, but did not comment on the specific case.
The passenger responded by again showing that her luggage matched the exact measurements displayed at the airport and questioned why she had been charged at all. “Where is the problem? Why did I have to pay if it fits?” she asked.
The case has triggered a flood of comments from other travellers, many of whom claim to have experienced similar situations with airlines, particularly regarding what they describe as subjective enforcement of cabin baggage rules at the boarding gate.
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