SEPE still has computer problems but starts appointments again
The computer system of the State Public Employment Service (SEPE) continues not to function correctly a week after the cyber attack it suffered that paralyzed online procedures. However, some services provided by the agency have already been recovered, including the pre-application for individual provision and prior appointment, and the rest will be gradually incorporated.
Computer experts at the National Cryptological Centre, of SEPE itself, and of the General Secretariat of the Digital Administration, continue working to return their services to normal as soon as possible and with maximum security.
When entering the SEPE website, the user is alerted that the organization is being subjected to a "security incident during which the availability of its information and communications systems has been affected."
"The first urgent actions have been carried out as quickly as possible and with the main objective of containing the incident, isolating and, therefore, mitigating its impact on the SEPE systems," explains the agency.
SEPE is currently working with the objective of restoring priority services as soon as possible, including its electronic headquarters.
For peace of mind of users, the body reminds that the deadlines for requesting benefits will be extended by as many days as the applications are out of service, and that in no case, will this situation affect the rights of applicants for benefits.
In the same way, it is not necessary to renew the demand for employment, it will be renewed automatically or can be renewed once the service is restored without loss of rights.
Just a week ago, the SEPE computer network was infected with 'ransomware', a malicious software that has the ability to encrypt files and lock computers with the idea of obtaining money in exchange for returning the system to normal operation.
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As a result of the SEPE situation, the CSIF expressed its concern earlier today about the closing of this month's payroll for new benefits that have not been able to be managed through the computer system.
The union indicated that the systems are not yet 100% in operation and warns that the implementation of these systems is "very uneven" depending on the different provinces.
“As a consequence of this situation, the SEPE staff have not been able to manage the benefits during these days of unemployment; all new applications have been completed by hand and the data has not yet been transferred to the online system to be able to carry out their management and approval", advises the CSIF.
The organization has also shown its concern about the volume of work accumulated throughout this week and the "complexity" that will entail closing the unemployment payroll this month, including the benefits requested throughout these days.