Residents who use the Canary Islands public health system will now need the miSCS app to manage appointments and access medical information after two familiar applications were withdrawn.

The Canary Islands Health Service (SCS) has completed a major change to its digital services, with the miCitaPrevia and miHistoria mobile applications no longer operating independently from this week.

Their functions have been incorporated into miSCS, which is now the main mobile application for accessing the principal digital services provided by the Canary Islands public health system.

The change took effect yesterday, Monday 7th September, meaning anyone attempting to use miCitaPrevia or miHistoria will now be redirected to miSCS.

For residents who regularly use miCitaPrevia to arrange appointments with their doctor or health centre, the important point is that the appointment system itself has not disappeared.

Patients can use miSCS to request, check, change or cancel Primary Care appointments, while the functions previously provided through miHistoria have also been incorporated into the same application.

This means patients can access clinical information including medical reports, diagnostic tests and blood-test results, medication and treatment plans, vaccination information, allergies, health records and active diagnoses from one place.

The app also incorporates a digital version of the individual health card, known as the Tarjeta Sanitaria Individual.

Existing users should update miSCS

The SCS is advising anyone who already has miSCS installed on their phone to make sure they are using the latest version of the application. Users should therefore check their relevant app store for any outstanding updates.

Anyone who does not already have miSCS can download it for Android and iOS devices. The identification requirements depend on which service a patient wants to access.

For Primary Care appointments, the existing system remains in place. Patients can use their health card number and secure verification code, meaning no additional registration process is required simply to continue booking appointments.

However, stronger identification is required to access clinical records, reports and other personal medical information.

Patients accessing these services need to identify themselves using miIdentidad Digital, a recognised digital certificate or Spain's Cl@ve electronic identification system.

The app also includes a feature called misFavoritos, which allows authorised or linked people to be added for certain services. This may be useful for residents who help relatives or dependants manage their healthcare.

The SCS says bringing the different services together is intended to simplify access to public healthcare and remove the need for patients to have several separate applications installed on their phones.

An information campaign is also being carried out through public hospitals and health centres across the Canary Islands.

For residents accustomed to using the old apps, however, the change is straightforward: miCitaPrevia and miHistoria are no longer standalone apps, and miSCS is now the main app to use.