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Residents Guide – How do I obtain a gas cylinder/gas contract?

IF THE HOME IS A NEW CONSTRUCTION:

1. An application is made to the builders or to the property developer for a “Certificado de Instalación de Gas”, 4-copy form than should be filled with the details of the proprietor, the fitter (along with a plan of the said installation), the number of cylinders, the gas appliances, fixing etc.

2. Then call the Disa 24 hr customer care helpline on 922 23 87 30 and give the following details.

  • Full name
  • DNI, Passport or NIE
  • Address
  • Telephone number
  • Municipality you come under

These details go on to form part of a database should they be required in case of emergency.

IF THE HOME IS AN OLD CONSTRUCTION:

No certificado de instalación is needed, but Disa needs to inspect the previous installation in order to avoid potential problems. Once the inspection has been done call the Disa 24 hr customer care helpline on 922 23 87 30 and give the following details.

  • Full name
  • DNI, Passport or NIE
  • Address
  • Telephone number
  • Municipality which you come under

Disa representative that inspects your installation will leave you with the documentation you need in order to by the gas cylinder from the agent that corresponds to your dwelling.

IF IT DOES NOT CONCERN A NEW INSTALLATION BUT YOU WANT MORE GAS CYLINDERS:

Follow the same procedure, calling the Disa 24 hr customer care helpline on 922 23 87 30, and specify why you require more gas cylinders, the number of cylinders supplied correspond to the number of regulator you have, the regulator or key is the devices for regulating or controlling flow, pressure, etc. If the installation needs to be extended or modified a visit is essential.

If it is to reserve – because you want to keep an extra cylinder- and you have registered with Disa, it is authorised immediately; if you are not registered with Disa you will receive an inspection visit for a fee of about 12 euros and you will be able to buy a new extra gas cylinder.

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