Hospitality stress

Back, neck and wrists,
back pain, slipped discs, varicose veins, anemia, stress, are the most common
injuries from work.  This problem is
exacerbated by the current situation of cuts in the staffing of the workplace.

Carmen Marrero, Ministry
of Health and Labour Canary CCOO, criticises the lack of measures to eliminate
and / or minimise these problems. 
According to Marrero, those risks
identified in risk assessments but then do not consider specific measures, but
general measures do not help the implementation of actions in the
workplace.  As confirmed by the Second
Survey on Working Conditions Canaria (2008), the body parts most affected by
discomfort as a result of efforts and positions taken in the workplace, workers
in trade and services, are the lumbar area as well as neck.  Also, most of doctor visits are for lower
limb pain and back pain.

This problem is compounded
when the information and training received by workers is inadequate.  All training information focuses mainly on
other risks, cuts, punctures, falls, generally ignoring the risks associated
with work demands.  According to data
from the Second Survey on Working Conditions Canaria, 65% of workers in this
sector perceive that their jobs are likely to cause sickness because of
physical fatigue associated with positions, effort, etc.

On the other hand Paloma
Barros, Secretary of Health Education Canaria Federation of Commerce, Catering
and Tourism indicated that psychosocial risks related to poor work organisation,
are still "hiding", so still not identified and assessed and, therefore,
not eliminated.

Paloma Barros claims that
far from reducing the numbers of workers who suffer this type of risk, the
reality is that the problems associated with these risks is increasing,
confirming that it is women who are experiencing further problems.

From the Occupational
Health Office Canary CCOO understand that preventive measures to consider and
implement within this group of workers are:

 • Identify and assess risks and ergonomics.

 • Bring proper preventive planning.

 • Control the workload because it can become a
source of stress.

 • Provide the time necessary to perform the
task successfully and healthy.

 • The rotating shift work schedules must be
stable and predictable.

 Avoids excessive hours.  Plan ahead with enough time.

 • Take care that the relations among equals
and between superiors and subordinates; are smooth and friendly.

 • Participate in making changes in work
organization for occupational health reasons.

 • On the organization of work, must take into
account the personal characteristics of each worker and worker (age, education,

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