CaixaBank is first to enable non-residents to open an account and apply for a mortgage online
CaixaBank's new digital platform enables residents of fifteen European countries to sign up to HolaBank, and use the banks online and mobile banking services in just 48 hours, from any device. HolaBank has close to 450,000 customers from fifteen Western European countries who spend long periods in Spain, representing a market share of over 33%.
CaixaBank, Spain’s leading retail bank, has become the country’s first to present two digital solutions to accompany and facilitate banking for Spain's non-residents.
The new digital platform for on-line banking allows non-residents of Spain to sign up with HolaBank, the bank's program intended for the international community, in a digital way, from any device and anywhere.
The service, intended for Western European citizens with interests or property in Spain, enables them to complete the sign-up process in English through the bank's fully secured website, in six easy steps.
With a video identification system and the signing of the contract carried out through SMS, new customers can have an HolaBank account within 48 hours, and can sign up to CaixaBankNow online banking, where they can access all the benefits of the specific program for the international community digitally, as well as its financial and non-financial services.
They can also receive transfers from abroad, make transfers within Spain, pay bills by direct debit, translate documents, and gain assistance with moving house or relocating, in addition to other services. Once the online process is completed, the new clients will only have to confirm their identity in a physical branch within 3 months.
The service, groundbreaking in Spain, has been acknowledged for its innovation at The Innovators 2020 awards by the US magazine Global Finance.
MortgageNow, an online mortgage application for non-residents:
MortgageNow is a digital mortgage application service for non-residents in Spain and international real estate brokers, and a pioneering service in the country.
This service allows potential international buyers of property in Spain to apply for a mortgage from their country, in a fully secure way and with a feasibility response in 48 hours.
The platform includes the lists of documentation customised by country, and the type of occupation in the customer's language and enables the registration of the documentation required to carry out the mortgage study, with no need to translate it into Spanish.
In addition, there is a private space for real-estate brokers who can manage all their applications with the guarantee of a fast feasibility response.
Both the new digital platform and MortgageNow are intended for people with an interest or property in Spain who are residents of Europe, who want to progress in their banking and real-estate procedures. It is available for people living in Germany, Austria, Belgium, Denmark, Italy, Luxembourg, Norway, Netherlands, Finland, France, Ireland, Portugal, Sweden, Switzerland and the United Kingdom.
To use the MortgageNow program, it is not necessary to be a CaixaBank customer, but instead to simply live in Europe and have an interest in purchasing a property in Spain.
In Spain, more than 62,000 property purchase agreement operations were carried out by non-residents in 2019, according to data from the Spanish Land Registry. This represents 12.5% of the national total, with major importance on the Mediterranean coast and islands.