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Outraged British tourist and his daughter checked out of their “dreadful” Tui hotel in Tenerife, just two hours into their stay, disgusted at the exposed wiring and cracked tiling in the “filthy” bedroom.

Businessman Lee Parker, from Beccles, Suffolk, checked into the Catalonia Punta Del Rey in Las Caletillas, expecting

four-star premises.

However, he claims that when he complained to Tui, a rep told him the hotel had been graded wrongly, and Mr Parker was forced to shell out an extra £1,200 for alternative accommodation.

This was on top of the £1,200 he had already coughed up for the holiday for him and his teenage daughter, Sophie, 17.

Lee and Sophie are still on the holiday, but he insists he will chase Tui for compensation on their return home.

The 39-year-old said that when he booked the getaway, he requested a four-star hotel, “with a nice beach and good nightlife”.

But he complained on Facebook: “We got to our room and this is when the real horror became apparent… no way on Earth were we in a four-star hotel; not even a three-star!

“The room had dangerously-exposed wiring, the toilet didn’t flush, broken door jambs left razor-sharp metal, the food was disgusting and the room completely filthy. Not what we asked for, or expected, for a four-star hotel!”

In pictures taken by Mr Parker, exposed wiring can be seen above a bathroom mirror, creating a clear hazard if in contact with moisture.

Another picture highlights the extent of the poor drainage system, showing faeces floating in the toilet.

And, despite requesting good nightlife, the hotel he was given was located in an area, which, he was told, translated to “Sleepy Town”.

Lee added: “We arrived at about 3pm on Thursday, and, by 5pm, I was downstairs demanding we move.

“The food was inedible; the toilet wouldn’t flush, and the wiring was dangerous. Somebody will be electrocuted there before long, with wiring like that.

“The rep admitted the four-star rating on the booking confirmation was wrong and that I had been mis-sold the holiday.”

Yet the hotel’s on-line description quite clearly describes it as four-star, and the distraught holiday-maker was told he and his daughter could move to a two or three-star hotel, but only for the same sum of money he had already paid.

Instead, Lee by-passed Tui and booked a four-star hotel, but he could not move into it with his daughter until the next day. And, to add insult to injury, getting there cost him a €70 (£60.30) taxi fare.

Single father Lee, who has raised Sophie on his own for five years, says he had to get an immediate transfer after gauging his daughter’s reaction.

“Sophie didn’t say anything,” he said. “I had promised her it would be lovely, but her face just dropped when we got there.

“She was devastated, and I had no choice. We had to move. I have never in my life seen such a horrendous hotel.”

A Tui spokesperson told Sun Online Travel: “We are so sorry to hear of Mr Parker’s experience in Tenerife, and we would like to thank him for bringing these issues to our attention.

“We are currently investigating this and will be in direct contact with the customer.”

Short URL: http://www.canarianweekly.com/?p=47091

Posted by on Apr 12 2019. Filed under Local News, Home Page Featured. You can follow any responses to this entry through the RSS 2.0. Both comments and pings are currently closed.

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